Refund and Returns Policy
Refund & Return Policy
Thank you for shopping with us! We value your satisfaction and strive to ensure that you love every piece you purchase from our collection of ethnic wear. However, if something isn’t quite right, we’re here to help.
7-Day Refund & Return Policy
You can request a return or refund within 7 days of receiving your order. Please read the terms below to ensure your request meets our policy:
Eligibility for Return or Refund
To be eligible for a return or refund:
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The item must be unused, unwashed, and in its original condition.
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All original tags, labels, and packaging must be intact.
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The item should not be a part of our non-returnable category (e.g., clearance items, innerwear, customized or made-to-order garments).
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You must request the return within 7 days of delivery.
How to Request a Return or Refund
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Email us at [your email address] or contact us through our website/contact page within 7 days of receiving your order.
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Please provide your order number, the reason for return, and clear photos of the item (if there is any defect or damage).
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Our team will review your request and get back to you within 1–2 business days.
Return Shipping
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Customers are responsible for return shipping unless the item received was damaged or incorrect.
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Please ensure the product is safely packed to avoid damage during return transit.
Refund Process
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Once we receive and inspect the returned item, we will notify you of the status.
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If approved, your refund will be processed within 5–7 business days to your original method of payment.
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Shipping charges (if any) are non-refundable.
Important Notes
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Any request beyond the 7-day period will not be accepted.
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Products bought during special sales or offers may not be eligible for return.
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We reserve the right to refuse returns that do not comply with our policy.
If you have any questions or concerns, feel free to contact us — we’re always happy to assist you!
Email: [your email address]
Phone/WhatsApp: [your contact number]